Our marketplace focuses primarily on digital products, including AI tools, software access, automation products, and related services. Because digital delivery differs from physical goods, refund requests are reviewed individually and fairly.
Refund eligibility may depend on factors such as:
- Delivery status
- Product activation state
- Account access status
- License usage
- Vendor conditions
- Technical circumstances
Some products may be provided by third-party software vendors, affiliate partners, or external providers. In these cases, refund handling may also depend on the policies associated with the original provider.
Refund requests may not be eligible in situations such as:
- Product access already activated
- Licenses already used
- Completed onboarding or account delivery
- Services fully provided
- Usage beyond initial access stages
If a technical issue occurs, our team may first review the situation to determine whether assistance, replacement access, troubleshooting, or another solution is available.
How to Request a Refund
Please contact support and include:
- Order details
- Product name
- Description of the issue
- Relevant screenshots or information if available
Each request is reviewed individually to provide a balanced and transparent process.